Invoicing & Payment Policies

How to Select "Request An Invoice" at Checkout

When you're finished shopping navigate to your shopping cart and click the "Payment Methods" header. 

Then, click "Alternative payment methods"

Finally, select Request an Invoice.

Payment Policy

Invoice Delivery

  • Invoices are emailed to the contact provided at checkout within 2 business days. If you do not receive your invoice, please check your spam or junk folder or contact us for assistance.

  • All invoicing questions or correspondence may be directed to Ally Shaw at allyshaw@gemmas-hope.com.

Accepted Payment Methods

  • Check: Payable to Gemma’s Hope
    Mail to: 6302 Gold Dust Ct, Charlotte, NC 28269

  • ACH / Bank Transfer: Details provided upon request 

  • Credit Card: Secure payment link included with the invoice

Payment Processing & Confirmation


Payment & Invoicing Policy

Invoices & Payment Terms

Invoices are emailed within 2 business days of your order and are subject to Net 30 payment terms, unless otherwise agreed upon in writing.

For hospitals that order regularly and have Gemma’s Hope established as a vendor, invoices will be sent directly to your Accounts Payable department using the billing information on file.

For questions or to update your billing information, contact info@gemmas-hope.com.

Accepted Payment Methods

  • Check: Payable to Gemma’s Hope and mailed to:
    6302 Gold Dust Ct, Charlotte, NC 28269
  • ACH / Bank Transfer: Payment details available upon request
  • Credit Card: Secure payment link provided with your invoice

If your Accounts Payable department requires a W-9, a copy is available here.

Order Fulfillment

Orders are fulfilled according to the payment terms established at the time of purchase.

Prepaid orders are released for fulfillment once payment is received. Approved hospital and vendor accounts may be fulfilled under their established Net 30 terms.

Once an order is approved for fulfillment, it will be prepared for shipment, delivery, or pickup. Because some orders are custom-packed, changes or cancellations after invoicing may result in additional fees.

Invoice Questions & Late Payments

Please review your invoice and contact info@gemmas-hope.com as soon as possible with any questions or concerns.

Past-due invoices may result in payment reminders & revised payment terms. A 10% late fee may be applied to invoices more than 60 days past due, with an additional 10% for each subsequent 30-day period, where permitted by law.  All accounts must be paid up-to-date before releasing subsequent orders.

Returned or rejected payments may be subject to additional fees and may require prepayment before your order is released.

Special Payment Terms

For certain projects, bulk orders, custom requests, or new customers, Gemma’s Hope may require advance payment or modified payment terms. Any special terms will be communicated and agreed upon before invoicing.

For billing questions or payment support, please contact info@gemmas-hope.com.