Invoicing & Payment Policies

How to Select "Request An Invoice" at Checkout

When you're finished shopping navigate to your shopping cart and click the "Payment Methods" header. 

Then, click "Alternative payment methods"

Finally, select Request an Invoice.

Payment Policy

Invoice Delivery

  • Invoices are emailed to the contact provided at checkout within 2 business days. If you do not receive your invoice, please check your spam or junk folder or contact us for assistance.

  • All invoicing questions or correspondence may be directed to Ally Shaw at allyshaw@gemmas-hope.com.

Accepted Payment Methods

  • Check: Payable to Gemma’s Hope
    Mail to: 6302 Gold Dust Ct, Charlotte, NC 28269

  • ACH / Bank Transfer: Details provided upon request 

  • Credit Card: Secure payment link included with the invoice

Payment Processing & Confirmation

Invoicing Policy

All invoices issued by Gemma’s Hope are subject to Net 30 payment terms, unless otherwise agreed upon in writing. Payment is due within 30 calendar days of the invoice date.

Invoices are delivered electronically by default. If you require a paper invoice or need the invoice forwarded to a different email address (such as an Accounts Payable or Purchasing department), please contact us at info@gemmas-hope.com, and we will be happy to assist.

Order Release Terms

  • Orders are released and fulfilled once payment has been received in full.
  • At our discretion, this requirement may be waived for returning customers with an established positive payment history, allowing orders to be released prior to payment.
  • Unless a written exception has been approved, all payments remain due under Net 30 terms.

Additional Important Information

  • Please review your invoice promptly upon receipt to ensure all items, quantities, shipping, and pricing are correct.
  • Orders placed by hospitals requesting an invoice may be held for up to 60 days from the invoice date to accommodate internal payment processing.
  • If payment is not received within the applicable timeframe, the order may be delayed or canceled.
  • Items are custom-packed for each order; changes or cancellations requested after invoice issuance may result in additional fees.

Late Payments

Invoices not paid within the Net 30 period may be considered past due. If payment has not been received by the due date:

  • A courtesy reminder may be sent.
  • Continued nonpayment may delay fulfillment of future orders, shipments, or services.
  • In some cases, additional follow-up or revised payment terms may be required before future work can proceed.
  • A late fee of 10% is applied to invoices aged 60 days (with an additional 10% every month thereafter).

Our goal is always to resolve payment issues collaboratively and respectfully.

Payment Discrepancies & Questions

If you believe there is an error on your invoice or have questions regarding charges, please contact us within 10 business days of receiving the invoice so we can promptly review and resolve the issue.

Advance or Modified Terms

For certain projects, bulk orders, or custom requests, advance payment or modified payment terms may be required. Any such terms will be clearly communicated and agreed upon prior to invoicing.

Returned Payments

Any returned or rejected payments (including returned checks or failed ACH transactions) may result in additional administrative fees and may require future payments to be made via certified funds or electronic payment.

Contact Information

For billing questions or payment support, please contact us at: info@gemmas-hope.com