Terms of service
OVERVIEW
Welcome to Gemma's Hope Shop! The terms “we,” “us,” and “our” refer to Gemma's Hope Shop, which operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), outline your rights and responsibilities when using the Services.
Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.
1. ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given us consent to allow your minor dependents to use the Services on devices you own or manage.
To use the Services, including browsing or purchasing from our store, you may be required to provide certain information, such as your email address, billing details, and shipping information. You agree that all information you provide is accurate, current, and complete, and that you have the rights necessary to provide it.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
2. OUR PRODUCTS
We strive to present our products and services accurately. However, colors and appearances may vary depending on your device and settings. We do not guarantee that products will meet your expectations or exactly match images shown online.
Descriptions of products are subject to change without notice, and we reserve the right to discontinue products or limit quantities at our sole discretion.
3. ORDERS
When you place an order, you make an offer to purchase. We reserve the right to accept or decline your order at our discretion. An order is accepted only once we confirm acceptance and process your payment.
Please review your order carefully before submitting. We may be unable to accommodate cancellation requests once an order has been accepted. If an order is not accepted or is modified or canceled, we will attempt to notify you using the contact details you provided.
Your purchases are subject to our Refund Policy. You represent that purchases are for personal or household use and not for commercial resale or export.
4. PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged will be the price in effect at the time your order is placed, as shown in your order confirmation. Unless otherwise stated, posted prices exclude taxes, shipping, handling, and customs charges.
Prices online may differ from those in physical or third-party stores. Promotions may have separate terms, which will govern if they conflict with these Terms.
You agree to provide complete, accurate, and current purchase and payment information and to update it as needed so transactions can be completed. You represent that:
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The payment information you provide is true and authorized for use;
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Charges will be honored by your payment provider; and
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You will pay all charges at the posted prices, including applicable taxes and fees.
5. SHIPPING AND DELIVERY
All delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once an order is transferred to the carrier, title and risk of loss pass to you.
6. INTELLECTUAL PROPERTY
The Services, including all trademarks, text, images, graphics, videos, audio, and their arrangement, are owned by Gemma's Hope Shop, its affiliates, or licensors, and are protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or otherwise use any materials without prior written consent. All rights not expressly granted are reserved.
Our names, logos, and product or service names are our trademarks. Shopify’s marks and those of other third parties appearing on the Services remain their respective owners’ property.
7. OPTIONAL TOOLS
You may have access to third-party tools as part of the Services, which we do not control. These are provided “as is” and “as available” without warranties. Your use is at your own risk and subject to the provider’s terms.
8. THIRD-PARTY LINKS
The Services may include links to third-party websites or materials. We do not control or endorse these and are not responsible for their content or your use of them. Transactions with third parties are at your own risk.
9. RELATIONSHIP WITH SHOPIFY
Gemma's Hope Shop is powered by Shopify, but all sales are made directly between you and Gemma's Hope Shop. Shopify is not responsible for any aspect of sales, purchases, or resulting damages. You release Shopify from all claims related to your transactions with us.
10. PRIVACY POLICY
Your personal information is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you consent to these policies, including the transfer of your information to other countries where necessary to provide the Services.
11. FEEDBACK
If you submit any ideas, suggestions, or reviews (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use. You represent that you own or have rights to the Feedback and that it complies with these Terms.
12. ERRORS AND INACCURACIES
We may correct errors, inaccuracies, or omissions in the Services at any time without prior notice, including after an order is placed.
13. PROHIBITED USES
You may use the Services only for lawful purposes. Prohibited activities include, but are not limited to:
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Violating laws or rights of others
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Harassment, abuse, or defamation
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Uploading malicious code
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Unauthorized reproduction of Services content
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Collecting personal data without consent
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Circumventing security features
We may suspend or terminate your account for violations.
14. TERMINATION
We may terminate your access to the Services at any time without notice. Provisions that by their nature should survive termination (including Intellectual Property, Warranties, and Liability) will remain in effect.
15. DISCLAIMER OF WARRANTIES
Except as expressly stated, the Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a purpose, and non-infringement.
16. LIMITATION OF LIABILITY
To the maximum extent allowed by law, Gemma's Hope Shop, Shopify, and their affiliates will not be liable for indirect, incidental, special, or consequential damages, including lost profits or data, even if advised of the possibility of such damages.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Gemma's Hope Shop, Shopify, and affiliates from claims or damages arising from your breach of these Terms, violation of law, or misuse of the Services.
18. SEVERABILITY
If any provision of these Terms is unlawful or unenforceable, the remainder will remain in effect.
19. WAIVER; ENTIRE AGREEMENT
Failure to enforce a provision is not a waiver. These Terms and referenced policies are the entire agreement between you and us.
20. ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.
21. GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Gemma's Hope Shop is headquartered.
22. HEADINGS
Headings are for convenience only and do not affect interpretation.
23. CHANGES TO TERMS
We may update these Terms by posting a revised version. Material changes will be communicated in accordance with applicable law. Continued use after changes means you accept them.
24. CONTACT INFORMATION
Questions about these Terms should be sent to info@gemmas-hope.com.
Contact Information:
Gemma's Hope Shop
info@gemmas-hope.com
6302 Gold Dust Ct Charlotte, NC 28269
704-659-4957